Adobe Acrobat Reader X - There was an error opening this document. Access denied.

This morning I tried to open a PDF from GroupWise, our email program. Immediately, I got an error message in Adobe Acrobat Reader X, "There was an error opening this document. Access denied." Since we recently upgraded to Adobe Reader 10.0 (X), I figured it was a new security setting in the application.

As it turns out, this new version of Acrobat is using the "principle of least privilege". I darn near bored myself to death reading a three-part series on Adobe's new Protected Mode.

To make things simple for you, here are two ways for you fix the problem:

A. Fix One PC

  1. Launch Adobe Acrobat Reader X
  2. Go to: Edit > Preferences...
  3. Click on "General" in the left pane.
  4. Uncheck "Enable Protected Mode at startup"
  5. You will prompted with a dialog box to remind you to close the application for the change to go into effect. Click Yes.
  6. Click OK to save your change.
  7. Exit Adobe Reader

B. Fix Several PCs in Your Organization
Following the above steps aren't practical if you have Adobe Acrobat installed on 1,000+ computers in 30 regional offices! Push this registry setting using your standard software deployment software.

[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\10.0\Privileged]
"bProtectedMode"=dword:00000000

Microsoft Outlook and other email clients
I hear this will also fix the "There was an error opening this document. Access denied." error that is occurring with any email client, including Microsoft Outlook Express; Microsoft Outlook 2010, 2007, 2003; Eudora; Mozilla Thunderbird.

Drop me a note below to let me know if this fixes your problem!

Comments

Worked, relief!! Thank you

Worked, relief!! Thank you so much!

Used with Reader XI.

Note to readers: The checkbox is located under Security (Enhanced) in Reader XI.

Thank you Very much it

Thank you Very much it worked...........

Nice work. Thanks. Worked

Nice work. Thanks. Worked great on 10.1.3

Thanks for the help! :)

Thanks for the help! :)

how do i fix the error in

how do i fix the error in adobe acrobat professional

I still have the problem

I still have the problem after making the changes. I running remote desktop. When opening a pdf attachment from outlook I get the error "An internal error occurred". Any suggestions?

Thanks bro, perfect!

Thanks bro, perfect!

This did NOT work with Adobe

This did NOT work with Adobe Reader X - version 10.1.9

Unchecking "Enable Enhanced Security" under "Security (Enhanced)" did NOT work either...

What's baffling is that I WROTE output the PDF file myself on this computer...!

Any more answers...?

Great thanks. Saved me lots

Great thanks. Saved me lots of time.

Thanks for this. Fixed my

Thanks for this. Fixed my problem straight away.

In Adobe XI - I found the 'Enable Protected Mode at Startup' not under the 'General' tab, but below under 'Security (enhanced)' tab.

Worked to fix Adobe Reader

Worked to fix Adobe Reader glitch caused by install of Flash Player XI.
I couldn't print "no pages selected" error. This was a real quick fix. Thanks.

Gracias Papaaaaaá!!!

Gracias Papaaaaaá!!!

I wish it could be easier to

I wish it could be easier to find clear and easy suggestions like yours. Congrats!

You're great ! Worked like a

You're great ! Worked like a charm :)

Thank you , yes it worked for

Thank you , yes it worked for me as well.

Thank you so much - I was

Thank you so much - I was going round in circles trying to find what was wrong.

Is there an equivalent fix

Is there an equivalent fix for acrobat 8 pro? I've done the fix to reader XI but am still having the problem.
T

sir prooblem still exists

sir prooblem still exists

Thanks. In Adobe Reader XI

Thanks. In Adobe Reader XI (Adobe Reader 11) you have to go to Edit -> Preferences -> Security (Enhanced) for the check box.

ho seguito tutte le

ho seguito tutte le indicazioni ma il messaggio di errore compare ancora1 aiutoooo patti grazie

worked great!

worked great!

Option A worked like a charm!

Option A worked like a charm! Thank you very much Brian Stevenson :)

Thank you sir! Worked like a

Thank you sir! Worked like a charm.

BRILLIANT!! Easy when you

BRILLIANT!! Easy when you know how. Thank you.

Nice! Thanks so much!

Nice! Thanks so much!

when printing using printer

when printing using printer that print invoices selko BP 600 all words are printing on top of others on same line printer head is not moving.

Great post worked

Great post worked immediately! Thanks.

Worked perfectly!!! thanks

Worked perfectly!!! thanks for posting these simple steps!! :)

Thank you very much! It

Thank you very much! It works!

Thanks so much for posting

Thanks so much for posting it! It was a big help!

Worked great !! Thanks

Worked great !!
Thanks bunches.

Looks like this is now at the

Looks like this is now at the following location:

HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\10.0\AdobeViewer\
"TrustedMode"=dword:00000000

Thank you!!!!!!1

Thank you!!!!!!1

Hello, in the new Acrobat

Hello,

in the new Acrobat reader XI,
Same instructions, but just instead of finding the 'Enable Protected Mode at startup" under General, you can find it now under 'Security Enhanced'.

good luck!

"There is an error opening

"There is an error opening this document.

The security plug-in required by this document is unavailable"

How can this be fixed??

Thanks so much for posting

Thanks so much for posting this solution. This problem has been annoying me for ages and finally it works without me having to revert to Explorer to open any pdf files.

I do not see "Enable

I do not see "Enable Protected Mode at startup" in the General window. I am using a Mac.

It fixed the problem, which I

It fixed the problem, which I encountered after I changed the name and directory path of my account in c:\Users.
Thank you very much!

Thanks! It worked!

Thanks! It worked!

Yep, it worked. Thanks for

Yep, it worked. Thanks for including the registry setting to push out.

Thanks much. It really saved

Thanks much. It really saved my time.

Thanks for posting this

Thanks for posting this answer .. perfect quick fix to a sudden problem!

I got the following trying to

I got the following trying to call Acroreader X from an Internet application: "A problem occurred in Acrobat Reader; If in execution, exit the program and retry.(0:104)" Tried your solution but no way to solve my problem. Any hint??? Thxs in advance and best regards... Marcello

een searching for this fix

een searching for this fix for a while. Than kyou for highlighting the issue. Works a treat

Thank you very much for

Thank you very much for posting a solution to this issue! I thought I was going to have to get medieval on my computer!!!!

Thanks so much, I was getting

Thanks so much, I was getting made with this und your article helped me very quick.

Dear Sir, adobe X (57) error

Dear Sir,

adobe X (57) error solution (Fix-A) NOT WORKING on my PC.

(some files open correctly
and
some files giving error (57)

(I am not confirm, whether these files are corrupted !)

I want to submit those files (how can I do?)

please instruct through my email.

-REGARDS

Thank you very much for this

Thank you very much for this information. I have followed the steps and this PDF problem has been resolved on Outlook 2010.

Big thank you!!!

This was a short and simple

This was a short and simple solution that did work.

This one did not work for me: In another post they said to try deleting the temporary intenet files for the outlook subdirectory del "c:\documents and settings\%username%\local settings\temporary internet files\(OLK folder name)\*.pdf" The OLK foldername can be found in the registry by searching for "OutlookSecureTempFolder".

Hey man! You rock! This is

Hey man! You rock! This is what I was looking for! Thanks sharing! :)