Adobe Acrobat Reader X - There was an error opening this document. Access denied.
This morning I tried to open a PDF from GroupWise, our email program. Immediately, I got an error message in Adobe Acrobat Reader X, "There was an error opening this document. Access denied." Since we recently upgraded to Adobe Reader 10.0 (X), I figured it was a new security setting in the application.
As it turns out, this new version of Acrobat is using the "principle of least privilege". I darn near bored myself to death reading a three-part series on Adobe's new Protected Mode.
To make things simple for you, here are two ways for you fix the problem:
A. Fix One PC
- Launch Adobe Acrobat Reader X
- Go to: Edit > Preferences...
- Click on "General" in the left pane.
- Uncheck "Enable Protected Mode at startup"
- You will prompted with a dialog box to remind you to close the application for the change to go into effect. Click Yes.
- Click OK to save your change.
- Exit Adobe Reader
B. Fix Several PCs in Your Organization
Following the above steps aren't practical if you have Adobe Acrobat installed on 1,000+ computers in 30 regional offices! Push this registry setting using your standard software deployment software.
Microsoft Outlook and other email clients
I hear this will also fix the "There was an error opening this document. Access denied." error that is occurring with any email client, including Microsoft Outlook Express; Microsoft Outlook 2010, 2007, 2003; Eudora; Mozilla Thunderbird.
Drop me a note below to let me know if this fixes your problem!
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